Plan Your Visit

FAQ

Is the State Theatre’s Guest Services Office Open?

Yes. The Guest Services office is available in person, by phone, and by email. Guest Services hours can be found here »

What COVID-19 safety measures are in place?

We welcome you to the power of safe, live shows—learn more about our safety protocols and policies here »

WHAT IS YOUR REFUND POLICY?

For PURCHASES impacted by COVID-19 scheduling changes or cancellations

If State Theatre New Jersey postpones, reschedules, or cancels a show due to Covid-19 containment efforts:

The original ticket buyer who purchased a ticket directly through State Theatre will receive notification of the program change. They will have the option to:
- For rescheduled performances: Your current tickets will be valid for the new date. If you are unable to make the new date you can change your options within 30 days of notification of the date change.
- For cancelled performances: a credit for the total value of your tickets and fees will be applied to your State Theatre account for your use on future shows. You can change your options within 30 days of notification of the cancellation.
- Ticket holders can also choose from these other options within 30 days of notification of the performance change:
  - Donate your tickets, the total ticket value will count toward member benefits and you can receive a tax deduction (ticket donations do not normally count towards membership but considering the circumstances we’ve decided to change our standard procedures for events affected by COVID-19);
  - Exchange your tickets for a State Theatre New Jersey gift certificate;
  - Receive a full refund for the value of the ticket and associated fees.

FOR NEW PURCHASES

Once an order is placed, there are NO REFUNDS on tickets unless the event is cancelled. Refunds are only made to the original purchaser and are issued for the value of the tickets only. In the event of a cancellation, every effort will be made to notify the purchaser.

what is your exchange policy?

For shows impacted by COVID-19 scheduling changes or cancellations

If State Theatre New Jersey postpones, reschedules, or cancels a show due to COVID-19 containment efforts:

If a show is postponed please wait until a new date is announced. Your current tickets will be valid for the new date. If you are unable to make the new date you can change your options, listed below, within 30 days of notification of the date change.
If a show is rescheduled your current tickets will be valid for the new date and no action is needed on the part of the original ticket buyer. If you are unable to make the new date you can change your options, listed below, within 30 days of notification of the date change.
If a show is cancelled a credit for the total value of your tickets and fees will be applied to your State Theatre account for use on future shows. You can change your options, listed below, within 30 days of notification of the cancellation.
All options available to the original ticket buyer who purchased a ticket directly through State Theatre New Jersey:
- Receive a full credit on your State Theatre account for use on another show;
- Donate the value of the ticket(s) to State Theatre New Jersey as a tax-deductible contribution and the full value of the donation will count toward member benefits, please note donated tickets will apply to State Theatre-presented and rental events;
- Receive a full refund.

For shows not impacted by COVID-19 scheduling changes or cancellations

There are no ticket exchanges unless you fall within one of the following categories listed below:

President's Council member and above (donors at $2,500 and above): For a $5 fee, ticket exchanges are permitted for State Theatre New Jersey-presented events no later than 72 hours prior to a performance (and during Guest Services operating hours). The original ticket purchaser must call Guest Services at 732-246-7469, or visit Guest Services to exchange tickets. The value of exchanged ticket monies must be redeemed within one year (365 days) of the date of the exchange and will expire thereafter. Exchange values can only be applied to tickets for State Theatre New Jersey-presented events and cannot be used for any other goods or services. All exchanges are subject to availability. Ticket sales for rental and special events are final sales and exchanges are not permitted. Tickets purchased from Groupon, GoldStar, TDF, or TodayTix cannot be exchanged through State Theatre New Jersey Guest Services.
Broadway Series Season Ticket Holders: Ticket exchanges are permitted within the same show at least 24 hours in advance, subject to availability. The original season ticket purchaser must call the Season Ticket Concierge Hotline at 732-246-7469, ext. 555, email Concierge@STNJ.org, or visit Guest Services to exchange tickets.

You can donate the value of your ticket(s) to State Theatre New Jersey as a tax-deductible contribution by 1pm the day prior to the performance date. Please note donated tickets only apply to State Theatre-presented events, rental and special events are excluded.

Can I use my Flex Ticket or Gift Certificate to Order an online event?

Flex Tickets and Gift Certificates are not valid for online events sold by a third-party or for events where attendance is through a donation.

Can I upgrade my seating at a show?

Based upon availability, ticket upgrades are permitted up until curtain and patron must pay any difference in the cost of the upgraded ticket price plus a $9 upgrade fee.

Where are your RESTrooms located?

Two women’s rooms, one men’s room and a gender-neutral family restroom are available on the main lobby level. A large, private multi-stall, gender neutral restroom and two gender neutral family restrooms are available on the balcony lobby level. Men’s and Women’s Restrooms are also available for our Studio space and VIP Donor Lounge. All restrooms feature touchless technology and are fully accessible.

Do you allow us to bring our own food and / or drinks?

Although we do not allow outside food or drink, we do have a bar and concessions for your convenience.

Does my child need his / her own ticket?

Yes, everyone who attends a performance requires their own ticket or a lap voucher. State Theatre New Jersey reserves the right to remove anyone from the theater who causes a disturbance or disrupts other customers’ experiences. Content is at the artists’ discretion. Please refer to each event page for the ages we strongly recommend as appropriate for each performance. No children under the age of 14 are permitted into the theater without a parent or guardian. Children between the ages of 1 to 14 must be seated directly adjacent to parent or guardian and will not be seated without a parent or guardian. For select performances, we offer lap vouchers for children 11 months and younger. Please visit the event page to see if a show offers a lap voucher.

What if I forget my ticket at home?

Tickets can be reprinted free of charge when the purchaser on record is present and provides valid identification. The name on the ticket must match the ID provided.

Do you have a parking lot?

State Theatre does not have its own parking area. There are a limited number of handicap accessible spots located in front of the theater and metered street parking located around the theater. Additional handicap spots are located in the Civic Square Parking Deck. Please allow extra time for parking when attending a show. Visit the NBPA parking locator here.

Parking vouchers are available for purchase in advance of a show using this link directly through the New Brunswick Parking Authority. The parking decks, which are operated by the New Brunswick Parking Authority, are open 24 hours a day and within walking distance of State Theatre.

Can I go out of the venue to smoke?

You are welcome to leave the venue at any time, however, you must have your ticket to reenter the venue.

Are there restaurants in walking distance?

Yes, check out some great options on our dining page.

Do you have booster seats?

We do offer booster seats. Guest will be charged a $2 fee per booster. You are, however, welcome to bring your own booster seat. Booster seats are available at Coat Check.

Where is Will Call?

Will Call is located in the Guest Services lobby of the State Theatre. If you have chosen to pick up your tickets from Will Call you will be able to do so an hour before the event with a form of ID in the Guest Services lobby.

Do you have hearing devices for those with hearing difficulties?

The newly renovated theater auditorium features a large-area Dual FM and Wi-Fi assistive listening system. This state-of-the-art digital audio system allows you the choice of listening with either a headset provided at our Coat Check location before your show for free, or for a more discreet assistive listening experience download the WaveCAST Listening App and use your own smartphone and headphone. The WaveCAST app provides an easy-to-use, intuitive user interface and is available for either iOS or Android devices. We’ll ask for a driver’s license or credit card as a deposit for headset usage.

Where is the closest ATM?

There is a TD Bank ATM located across the street from the theater.

What are your Guest Services hours?

Click here for the current Guest Services hours.

Can I bring a camera to the performance?

Guests are prohibited from bringing cameras and recording devices (other than phones) to the performance. All audio/visual devices and photography, filming, recording, and taping is strictly prohibited.

When do you start letting people in before a performance?

The theater lobby typically opens to the public one hour prior to the performance. Seating commences typically 30 minutes prior to the performance.

Do you allow late seating?

Guests are encouraged to be on time, accounting for traffic and time to find parking. Typically performances start promptly at the time indicated on the ticket. Latecomers will be seated solely at the discretion of management, in consultation with the show touring company. Video monitors are located throughout the theater lobby for latecomers to watch until the late seating hold has been lifted.

If the weather is bad, do you cancel performances?

In the case of inclement weather, refunds will be awarded only if the show is cancelled. If the performance is re-scheduled, then the original tickets issued are valid for the new date. In the event that a show is cancelled, we will make every effort to inform all ticketed customers via phone and email as soon as we can. If a show is cancelled, a refund will be issued back to the original payment type used to make the ticket purchase. Cash payments will be refunded by State Theatre check to the buyer on record. If you purchased tickets from Groupon, please call 888-664-4482. If you purchased tickets from Goldstar, please call 626-204-3960.

Is there a place to check my coat or bag?

There is a coat check available on the first level for your convenience. A nominal fee of $3 per coat and $2 per bag will be charged. Coat check is cash only.

Is there an elevator?

An elevator, located on the left as you enter our main lobby, provides wheelchair access to all public areas of our theater including: all lobbies, the orchestra and balcony levels of the main auditorium, our Studio space, all restrooms, and our VIP Donor Lounge.

DO YOU HAVE A GIFT SHOP OR MERCHANDISE AVAILABLE FOR SALE?

Yes, at times a tour will bring artist specific merchandise which will be sold in the main lobby. State Theatre branded merchandise is also available for online ordering 24/7 and for home delivery at our online store here.

How do I get on your mailing list?

Do you have public WiFi access?

State Theatre New Jersey provides free WiFi access for our guests. Select “State Guest” in your WiFi settings when you’re at the venue.

How can I rent the theater?

Please email rentals@stnj.org for specific information.

Is it wrong to purchase tickets through a ticket scalper or ticket broker?

State Theatre New Jersey strongly cautions against guests buying tickets from non-accredited ticket sources. Many guests that have purchased tickets from brokers or scalpers find themselves in possession of counterfeit tickets at inflated prices. This is especially true on sold out shows. A counterfeit ticket will not be accepted. We will not be able to offer any refunds or exchanges. We can only guarantee entry for tickets purchased from STNJ.org. Tickets for State Theatre performances are also occasionally offered on these approved sites: Goldstar, Groupon, and TodayTix.

Watch our video on how to make sure you are purchasing official State Theatre New Jersey tickets.