Yes. The Guest Services office is available in person, by phone, and by email. Guest Services hours can be found here »
We welcome you to the power of safe, live shows—learn more about our safety protocols and policies here »
If State Theatre New Jersey postpones, reschedules, or cancels a show due to Covid-19 containment efforts:
Once an order is placed, there are NO REFUNDS on tickets unless the event is cancelled. Refunds are only made to the original purchaser and are issued for the value of the tickets only. In the event of a cancellation, every effort will be made to notify the purchaser.
If State Theatre New Jersey postpones, reschedules, or cancels a show due to COVID-19 containment efforts:
If a show is postponed please wait until a new date is announced. Your current tickets will be valid for the new date. If you are unable to make the new date you can change your options, listed below, within 30 days of notification of the date change.
If a show is rescheduled your current tickets will be valid for the new date and no action is needed on the part of the original ticket buyer. If you are unable to make the new date you can change your options, listed below, within 30 days of notification of the date change.
If a show is cancelled a credit for the total value of your tickets and fees will be applied to your State Theatre account for use on future shows. You can change your options, listed below, within 30 days of notification of the cancellation.
There are no ticket exchanges unless you fall within one of the following categories listed below:
You can donate the value of your ticket(s) to State Theatre New Jersey as a tax-deductible contribution by 1pm the day prior to the performance date. Please note donated tickets only apply to State Theatre-presented events, rental and special events are excluded.
Flex Tickets and Gift Certificates are not valid for online events sold by a third-party or for events where attendance is through a donation.
Based upon availability, ticket upgrades are permitted up until curtain and patron must pay any difference in the cost of the upgraded ticket price plus a $9 upgrade fee.
Two women’s rooms, one men’s room and a gender-neutral family restroom are available on the main lobby level. A large, private multi-stall, gender neutral restroom and two gender neutral family restrooms are available on the balcony lobby level. Men’s and Women’s Restrooms are also available for our Studio space and VIP Donor Lounge. All restrooms feature touchless technology and are fully accessible.
Although we do not allow outside food or drink, we do have a bar and concessions for your convenience.
Yes, everyone who attends a performance requires their own ticket or a lap voucher. State Theatre New Jersey reserves the right to remove anyone from the theater who causes a disturbance or disrupts other customers’ experiences. Content is at the artists’ discretion. Please refer to each event page for the ages we strongly recommend as appropriate for each performance. No children under the age of 14 are permitted into the theater without a parent or guardian. Children between the ages of 1 to 14 must be seated directly adjacent to parent or guardian and will not be seated without a parent or guardian. For select performances, we offer lap vouchers for children 11 months and younger. Please visit the event page to see if a show offers a lap voucher.
Tickets can be reprinted free of charge when the purchaser on record is present and provides valid identification. The name on the ticket must match the ID provided.
State Theatre does not have its own parking area. There are a limited number of handicap accessible spots located in front of the theater and metered street parking located around the theater. Additional handicap spots are located in the Civic Square Parking Deck. Please allow extra time for parking when attending a show. Visit the NBPA parking locator here.
Parking vouchers are available for purchase in advance of a show using this link directly through the New Brunswick Parking Authority. The parking decks, which are operated by the New Brunswick Parking Authority, are open 24 hours a day and within walking distance of State Theatre.
You are welcome to leave the venue at any time, however, you must have your ticket to reenter the venue.
Yes, check out some great options on our dining page.
We do offer booster seats. Guest will be charged a $2 fee per booster. You are, however, welcome to bring your own booster seat. Booster seats are available at Coat Check.
Will Call is located in the Guest Services lobby of the State Theatre. If you have chosen to pick up your tickets from Will Call you will be able to do so an hour before the event with a form of ID in the Guest Services lobby.
The newly renovated theater auditorium features a large-area Dual FM and Wi-Fi assistive listening system. This state-of-the-art digital audio system allows you the choice of listening with either a headset provided at our Coat Check location before your show for free, or for a more discreet assistive listening experience download the WaveCAST Listening App and use your own smartphone and headphone. The WaveCAST app provides an easy-to-use, intuitive user interface and is available for either iOS or Android devices. We’ll ask for a driver’s license or credit card as a deposit for headset usage.
There is a TD Bank ATM located across the street from the theater.
Guests are prohibited from bringing cameras and recording devices (other than phones) to the performance. All audio/visual devices and photography, filming, recording, and taping is strictly prohibited.
The theater lobby typically opens to the public one hour prior to the performance. Seating commences typically 30 minutes prior to the performance.
Guests are encouraged to be on time, accounting for traffic and time to find parking. Typically performances start promptly at the time indicated on the ticket. Latecomers will be seated solely at the discretion of management, in consultation with the show touring company. Video monitors are located throughout the theater lobby for latecomers to watch until the late seating hold has been lifted.
In the case of inclement weather, refunds will be awarded only if the show is cancelled. If the performance is re-scheduled, then the original tickets issued are valid for the new date. In the event that a show is cancelled, we will make every effort to inform all ticketed customers via phone and email as soon as we can. If a show is cancelled, a refund will be issued back to the original payment type used to make the ticket purchase. Cash payments will be refunded by State Theatre check to the buyer on record. If you purchased tickets from Groupon, please call 888-664-4482. If you purchased tickets from Goldstar, please call 626-204-3960.
There is a coat check available on the first level for your convenience. A nominal fee of $3 per coat and $2 per bag will be charged. Coat check is cash only.
An elevator, located on the left as you enter our main lobby, provides wheelchair access to all public areas of our theater including: all lobbies, the orchestra and balcony levels of the main auditorium, our Studio space, all restrooms, and our VIP Donor Lounge.
Yes, at times a tour will bring artist specific merchandise which will be sold in the main lobby. State Theatre branded merchandise is also available for online ordering 24/7 and for home delivery at our online store here.
Sign up online or call Guest Services at 732-246-7469.
State Theatre New Jersey provides free WiFi access for our guests. Select “State Guest” in your WiFi settings when you’re at the venue.
Please email email@example.com for specific information.
State Theatre New Jersey strongly cautions against guests buying tickets from non-accredited ticket sources. Many guests that have purchased tickets from brokers or scalpers find themselves in possession of counterfeit tickets at inflated prices. This is especially true on sold out shows. A counterfeit ticket will not be accepted. We will not be able to offer any refunds or exchanges. We can only guarantee entry for tickets purchased from STNJ.org. Tickets for State Theatre performances are also occasionally offered on these approved sites: Goldstar, Groupon, and TodayTix.
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