State Theatre New Jersey
Careers

GUEST SERVICES ASSOCIATE — 2 Part-Time pOsitions

Reports to the Guest Services Director, Part-time, FLSA non-exempt. Position is open until filled.

ESSENTIAL DUTIES

The Guest Services Associate is the resource for information as well as the point of sale person on behalf of State Theatre New Jersey. Knowledge of policies, procedures, and performance details are essential in providing the desired level of customer service.  Responsibilities include processing ticket orders for patrons on the phone and/or at the Guest Services window, responding to patron inquiries regarding performances and State Theatre New Jersey policies, assisting with data entry into the ticketing system, and printing tickets. The hours for this position will vary with the theatre’s performance and Guest Services operating schedule. Candidate must be available to work a combination of daytime, evening and weekend hours. This is a great opportunity for those looking to begin a career in the arts industry.  

QUALIFICATIONS

  • Excellent communication and customer service skills
  • Pleasant interpersonal manner both in person and over the phone
  • General computer knowledge including Microsoft Office suite
  • Basic mathematical skills
  • Highly motivated/positive attitude with a professional demeanor
  • Prior ticket office, Tessitura ticketing software, and/or TicketMaster experience is a plus
  • Prior retail or customer service experience preferred
  • Available to work a flexible schedule including daytime, evening, weekend and holiday hours
  • Bilingual (Spanish) is preferred but not required

how to apply

This is a part-time position and does not qualify for benefits. Competitive hourly wage offered commensurate with experience. Interested candidates can download and complete an application here. Submit completed application or resume and wage requirements to jobs@stnj.org.

Concessions/Bartender

job Overview

The Bartender will provide exceptional customer service, and mix and serve drinks to patrons, quickly and without waste. Bartenders must ensure that customers receive prompt service. The general responsibilities of the position include those listed below, but management may identify other responsibilities of the position.

General Responsibilities

  • Greets guests, mixes and serves alcoholic/non-alcoholic drinks.
  • Checks identification of customers to verify age requirements for purchase of alcohol.
  • Bartenders should be friendly, tactful and attentive when dealing with customers. 
  • Slices and pits fruit for garnishing drinks.
  • Arranges bar supplies to make attractive displays.
  • Maintains bar area in a neat and sanitary manner.
  • Cleans bar equipment; cleans bars, work areas and tables.
  • Records all sales, collects money, operates a cash/credit card/electronic payment register and follows all cash-handling procedures as required.
  • May prepare and/or sell food items.
  • May stock bar with beer, wine, liquor and related supplies such as ice, plasticware, napkins or straws.
  • Complies with all State Theatre policies and procedures.
  • Reports all accidents and injuries in a timely manner.
  • Complies with all company safety and risk management policies and procedures.
  • Participates in regular safety meetings, safety training and hazard assessments. 
  • Attends training programs (classroom and virtual) as designated.
  • May perform other duties and responsibilities as assigned.

Job Qualifications

  • High School diploma, GED, or equivalent experience. Rutgers students encouraged to apply.
  • 0 to 1 year related experience.
  • Presents self in a highly professional manner to others and understands that honesty and ethics are essential.
  • Ability to maintain a positive attitude.
  • Ability to communicate with co-workers and other departments with professionalism and respect.
  • Maintains a professional relationship with all coworkers, supervisors, managers, customers, and client representatives.
  • Ability to use a computer.
  • Listen carefully to their customers’ orders, explain drink and food items, and make menu recommendations.

General Qualifications

  • Theatre or performing arts experience
  • Business acumen
  • Familiarity with contract language
  • Ability to organize multiple, detail-oriented tasks
  • Ability to work both individually and in a team environment

Physical Requirements

  • Close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus, with or without corrective lenses.
  • Significant walking or other means of mobility.
  • Ability to work in a standing position for long periods of time (up to 5 hours).
  • Ability to reach, bend, stoop, push and/or pull, and frequently lift up to 35 pounds and occasionally lift/move 40 pounds.
  • Generally in an indoor setting; however, may supervise outside activities and events.
  • Varying schedule to include evenings, holidays, weekends and extended hours as business dictates

how to apply

This is a part-time position and does not qualify for benefits. Competitive hourly wage offered commensurate with experience. Interested candidates contact Dan Lyons at dlyons@stnj.org.

USHERS (PART-TIME)

Management is looking for applicants with past experience in direct customer service as well as a wide array of hours of availability including days/nights/weekends/holidays.

RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO

  • Greet and Welcome all guests
  • Direct all guests to their proper assigned seats
  • Correct seating mistakes as necessary
  • Provide prompt and professional responses to all audience inquiries
  • Monitor and enforce patrons to ensure State Theatre New Jersey policies regarding procedure and safety are followed
  • Perform all pre- and post-performance tasks as directed by management
  • Disperse any and all marketing materials as directed by management
  • Assist all Guests in the event of an emergency to locate the nearest Exit or escape route to safety
  • Light maintenance and cleaning
  • Assist special needs and handicapped guests as necessary

Physical/Mental Requirements Necessary

  • Ability to carry up to 40 lbs. waist high, including up and down stairs is required
  • Ability to climb steps repeatedly is required
  • Ability to descend/ascend ramps and inclines/declines
  • Ability to stand for long periods of time is required
  • Work indoors/outdoors in a fast-paced, busy environment, with environmental conditions such as noise, dust, heights, dark/dim/absence of lighting, and smoke. Incumbents must have the ability to bend, stretch, reach, and kneel without restriction
  • Must be able to communicate effectively in English, in both written and oral forms
  • Must have interpersonal skills to deal effectively with all business contacts
  • Maintain a professional, neat and well-groomed appearance, adhering to State Theatre New Jersey standards.
  • Work varied shifts, including nights, weekends, and holidays
  • High School Diploma or equivalent is required
  • Proof of eligibility to work in the United States is required
  • Experience with Two Way Radios is preferred

how to apply

Please email your resume and a cover letter to Jessica Trechak, Director of Event Services, at jtrechak@stnj.org

MARKETING/PR INTERNSHIP

The Marketing/PR intern will work closely with staff to implement marketing, promotions, public relations, and audience development initiatives. Tasks include writing, editing, and proofing press releases, blogs, website copy, e-blasts, and program copy; flyer distribution; working with social media sites such as Facebook, Twitter, Pinterest, and YouTube; and other projects as needed. The internship requires a minimum of 15 hours each week between Mon-Fri (9am-5:30pm), per a mutually agreed upon schedule. Must have strong organizational skills, strong writing skills, and working knowledge of Microsoft Excel.

This position is on a volunteer basis and is therefore unpaid. Students can arrange to receive college credit.

how to apply

Email your resume and cover letter to Hanna Wasserman, Marketing Coordinator, at hwasserman@stnj.org

DEVELOPMENT INTERNSHIP

The State Theatre seeks an energetic and self-motivated individual with strong writing and interpersonal skills. The internship requires a minimum of 12-15 hours each week between Mon-Fri (9am-5:30pm).

Responsibilities and duties include assistance in:

  • Writing letters of inquiry, gift acknowledgements, and proposals
  • Special writing projects (newsletter articles, grant blurbs, social networking blogs…)
  • Researching individual prospects and donors
  • Researching companies and foundations for possible partnerships and grant opportunities
  • Mass mailing projects
  • Creating, maintaining, and updating lists
  • Data entry and updates
  • Filing and file upkeep
  • Creating and updating Development Department plans and calendar
  • Some special event projects

Candidates must possess strong writing skills. Knowledge of Microsoft Word and Excel is required.

This position is on a volunteer basis and is therefore unpaid. Students can arrange to receive college credit.

how to apply

Email your resume and cover letter to Leah Anglum, Manager of Patron Relations & Development Operations, at langlum@stnj.org

GRAPHIC DESIGN INTERNSHIP

State Theatre New Jersey is seeking an innovative graphic design intern to design and produce marketing materials for The State in a Mac-based environment. The internship requires a minimum of 15 hours a week—Mon-Fri (9am-5:30pm)—per a mutually agreed upon schedule. This position is on a volunteer basis and is therefore unpaid. Students can arrange to receive college credit.

Responsibilities

  • Design and produce promotional materials such as posters, flyers, advertisements, brochures, etc.
  • Design web graphics for the State Theatre New Jersey website and internet advertising
  • Various administrative duties such as cutting flyers, hanging posters, preparing items for distribution
  • Assist the Creative Director with the creative workload

Requirements

  • High proficiency in the Adobe Creative Suite: Adobe InDesign, Adobe Photoshop, and Adobe Illustrator
  • Strong typographic skills, ability to accept criticism and multi-task, and good eye for proofing
  • Knowledge of Video Editing in Adobe Premiere and HTML a plus

how to apply

Email your resume, cover letter, and samples of your portfolio to Tracy Furr, Creative Director, at tfurr@stnj.org

State Theatre New Jersey is an Equal Opportunity Employer. Equal employment opportunity includes, but is not limited to, employment, training, promotion, demotion, leaves of absence, and termination. All applications will be considered only on the basis of the applicant's knowledge, skills, and ability to perform the essential functions of the position, with or without reasonable accommodation. It is our established policy to provide equal employment opportunities to all qualified persons without regard to race, color, religion, sex, pregnancy, gender, sexual orientation, age, national origin, physical or mental disability, military or veteran status, genetic information, citizenship status, or any other protected classification, in accordance with applicable federal, state, and local laws.

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