State Theatre New Jersey
Careers


GUEST SERVICES ASSOCIATE

Reports to the Guest Services Director, Part-time, FLSA non-exempt. Position is open until filled.

Essential Duties

The Guest Services Associate is the resource for information as well as the point of sale person on behalf of State Theatre New Jersey. Knowledge of policies, procedures, and performance details are essential in providing the desired level of customer service. Responsibilities include processing ticket orders for patrons on the phone and/or at the Guest Services window, responding to patron inquiries regarding performances and State Theatre New Jersey policies, assisting with data entry into the ticketing system, and printing tickets. The hours for this position will vary with the theatre’s performance and Guest Services operating schedule. Candidate must be available to work a combination of daytime, evening and weekend hours. This is a great opportunity for those looking to begin a career in the arts industry.

Qualifications

  • Excellent communication and customer service skills
  • ​Pleasant interpersonal manner both in person and over the phone
  • General computer knowledge including Microsoft Office suite
  • Basic mathematical skills
  • Highly motivated/positive attitude with a professional demeanor
  • Prior ticket office, Tessitura ticketing software experience is a plus
  • Prior retail or customer service experience preferred
  • Available to work a flexible schedule including daytime, evening, weekend and holiday hours
  • Bi- lingual in Spanish desirable but not required

how to apply

This is a part-time position and does not qualify for benefits. Competitive hourly wage offered commensurate with experience. Interested candidates can download and complete an application here. Submit completed application or resume and wage requirements to rdobrovolsky@stnj.org.


COMMUNITY ENGAGEMENT ASSOCIATE

Reports to the Director of Communications & Community Engagement, Full-time, FLSA non-exempt. Position is open until filled.

Responsibilities

The Community Engagement Associate is responsible for the day-to-day management of STNJ's community engagement and education programs, including, but not limited to, Performances for Schools, Milk & Cookies, Community Engagement Committees,  Sensory Friendly Series, Symphony Scholars, and Artist-in-Residence. ​

Specific Duties

  •  Coordinate logistical aspects of STNJ's community engagement and education programs, including (but not limited to):
    • scheduling
    • support and marketing materials
    • program setup
    • follow-up
  • Execute outreach initiatives that involve STNJ's programming, marketing, development, and other departments as appropriate.
  • Build and actively pursue diverse and innovative partnerships with community partners including community centers, schools, colleges, and universities throughout New Jersey.
  • Train and supervise a corps of volunteers and interns to assist with community engagement and education programs.
  • Assist in the production of Keynotes study guides, including writing and editing.
  • Schedule and staff information tables at public events.
  • Effectively use Tessitura, social media, and other tools for targeted community engagement and promotion.
  • Other duties and special projects as may be assigned.

Required Qualifications

  • Bachelor's degree or equivalent relevant professional experience
  • Strong interpersonal and cultivation skills
  • Strong organizational and problem-solving skills
  • Ability to manage a variety of assignments concurrently and meet multiple deadlines
  • Ability to work a varied schedule to include nights and weekends as dictated by the performance schedule
  • Working knowledge of Microsoft Office products with emphasis on Excel and Word
  • Fluency in Spanish

Preferred Qualifications

  • Knowledge and appreciation of performing arts
  • Experience with Tessitura software or other CRM transactional database

FLSA Status: Exempt

how to apply

Please provide a cover letter and resume to HR@stnj.org


USHER

Reports to the Director of Event Services

Usher/Ticket Takers are responsible for providing excellent guest service at all State Theatre events. Management is looking for applicants with past experience in direct customer service as well as a wide array of hours of availability including days/nights/weekends/holidays.

RESPONSIBILITIES

  • Greet and welcome all guests
  • Scan/check tickets to ensure all guests have a proper ticket
  • Direct all guests to their proper seats
  • Correct seating mistakes as necessary
  • Provide prompt and professional responses to all audience inquiries
  • Display a calm and attentive demeanor when rectifying issues with guests
  • Display a positive attitude and excellent customer service skills and when interacting with guests
  • Monitor and enforce patrons to ensure State Theatre New Jersey policies regarding procedure and safety are followed
  • Perform all pre- and post-performance tasks as directed by management
  • Disperse any and all marketing materials as directed by management
  • Assist all Guests in the event of an emergency to locate the nearest Exit or escape route to safety
  • Light maintenance and cleaning
  • Assist special needs and handicapped guests as necessary
  • Physical/Mental Requirements Necessary
    • Ability to carry up to 40 lbs. waist high, including up and down stairs is required
    • Ability to climb steps repeatedly is required
    • Ability to descend/ascend ramps and inclines/declines
    • Ability to stand for long periods of time is required
    • Work indoors/outdoors in a fast-paced, busy environment, with environmental conditions such as noise, dust, heights, dark/dim/absence of lighting, and smoke. Incumbents must have the ability to bend, stretch, reach, and kneel without restriction

  • Must be able to communicate effectively in English, in both written and oral forms 
  • Must have interpersonal skills to deal effectively with all business contacts 
  • Maintain a professional, neat and well-groomed appearance, adhering to State Theatre New Jersey standards
  • Work varied shifts, including nights, weekends, and holidays 
  • High School Diploma or equivalent is required 
  • Proof of eligibility to work in the United States is required 
  • Experience with Two Way Radios is preferred ​

how to apply​

Email your resume to Jessica Trechak, Director of Events, at jtrechak@stnj.org.


Concessions/Bartender

job Overview

The Bartender will provide exceptional customer service, and mix and serve drinks to patrons, quickly and without waste. Bartenders must ensure that customers receive prompt service. The general responsibilities of the position include those listed below, but management may identify other responsibilities of the position. 

General Responsibilities

  • Greets guests, mixes and serves alcoholic/non-alcoholic drinks.
  • Checks identification of customers to verify age requirements for purchase of alcohol.
  • Bartenders should be friendly, tactful and attentive when dealing with customers.
  • Slices and pits fruit for garnishing drinks.
  • Arranges bar supplies to make attractive displays.
  • Maintains bar area in a neat and sanitary manner.
  • Cleans bar equipment; cleans bars, work areas and tables.
  • Records all sales, collects money, operates a cash/credit card/electronic payment register and follows all cash-handling procedures as required.
  • May prepare and/or sell food items.
  • May stock bar with beer, wine, liquor and related supplies such as ice, plasticware, napkins or straws.
  • Complies with all State Theatre policies and procedures.
  • Reports all accidents and injuries in a timely manner.
  • Complies with all company safety and risk management policies and procedures.
  • Participates in regular safety meetings, safety training and hazard assessments.
  • Attends training programs (classroom and virtual) as designated.
  • May perform other duties and responsibilities as assigned.

Job Qualifications

  • High School diploma, GED, or equivalent experience. Rutgers students encouraged to apply.
  • 0 to 1 year related experience.
  • Presents self in a highly professional manner to others and understands that honesty and ethics are essential.
  • Ability to maintain a positive attitude.
  • Ability to communicate with co-workers and other departments with professionalism and respect.
  • Maintains a professional relationship with all coworkers, supervisors, managers, customers, and client representatives.
  • Ability to use a computer.
  • Listen carefully to their customers’ orders, explain drink and food items, and make menu recommendations.

General Qualifications

  • Theatre or performing arts experience
  • Business acumen
  • Familiarity with contract language
  • Ability to organize multiple, detail-oriented tasks
  • Ability to work both individually and in a team environment

Physical Requirements

  • Close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus, with or without corrective lenses.
  • Significant walking or other means of mobility.
  • Ability to work in a standing position for long periods of time (up to 5 hours).
  • Ability to reach, bend, stoop, push and/or pull, and frequently lift up to 35 pounds and occasionally lift/move 40 pounds.
  • Generally in an indoor setting; however, may supervise outside activities and events.
  • Varying schedule to include evenings, holidays, weekends and extended hours as business dictates

how to apply

This is a part-time position ($15/hour + tips) and does not qualify for benefits. Interested candidates contact Jana Lyons at jlyons@stnj.org.


MARKETING/PR INTERNSHIP

The Marketing/PR intern will work closely with staff to implement marketing, public relations, and audience development initiatives. The in-person internship requires a minimum of 15 hours each week between Mon-Fri (9am-6pm) per a mutually agreed upon schedule.

RESPONSIBILITIES

  • Assisting with marketing and PR campaigns for STNJ events
  • Social Media content creation (Facebook, Twitter, Instagram, LinkedIn)
  • Writing, editing, and proofing blogs, website and marketing copy, and press releases
  • Assisting with various projects for STNJ's 100th anniversary campaign including research, archival projects, and testimonials

Must have strong organizational skills, strong writing skills, and working knowledge of Microsoft Excel.

This position is on a volunteer basis and is therefore unpaid. Students can arrange to receive college credit.

how to apply

Email your resume and cover letter to Kelly Blithe, Director of Communications & Community Engagement, at kblithe@stnj.org.


DEVELOPMENT INTERNSHIP

State Theatre New Jersey is seeking an energetic and self-motivated individual with strong organizational, written, and interpersonal skills to assist with fundraising efforts. The in-person internship requires a minimum of 15 hours each week between Mon-Fri (9am-6pm) per a mutually agreed upon schedule.

Responsibilities

  • Prospecting using iWave
  • Researching individual prospects and donors
  • Researching companies and foundations for possible partnerships and grant opportunities
  • Writing letters of inquiry, solicitations, and gift acknowledgements
  • Special writing projects (newsletter articles, grant blurbs, social media, posts/blogs, etc.)
  • Data entry and updates using Tessitura
  • Creating and updating Development Department plans and calendars
  • Special event projects
  • Creating, maintaining, and updating lists
  • Filing and file upkeep
  • Mass mailing projects
  • Other duties as assigned

Candidates must possess strong writing skills and working knowledge of Microsoft Word and Excel.

This position is on a volunteer basis and is therefore unpaid. Students can arrange to receive college credit.

how to apply

Email your resume and cover letter to Leah Anglum, Manager of Patron Relations & Development Operations, at langlum@stnj.org.


GRAPHIC DESIGN INTERNSHIP

State Theatre New Jersey is seeking an innovative graphic design intern to design marketing materials for STNJ. The in-person internship requires a minimum of 15 hours a week to be worked Mon-Fri (9am-5pm)—per a mutually agreed upon schedule. 

Responsibilities

  • Design web graphics for the State Theatre New Jersey website, social media platforms, and online advertising
  • Design promotional materials such as posters, flyers, and advertisements
  • Resize and touch up photos and artist images
  • Various administrative duties such as proofing copy, working in the State Theatre Digital Asset Management database, and assisting on Marketing Department projects
  • Other duties as assigned

Requirements

  • High proficiency in the Adobe Creative Suite: Adobe InDesign, Adobe Photoshop, and Adobe Illustrator
  • Strong typographic skills, ability to accept criticism and multi-task, and good eye for proofing
  • Knowledge of Video Editing in Adobe Premiere and HTML a plus

This position is on a volunteer basis and is therefore unpaid. Students can arrange to receive college credit.

how to apply

Email your resume, cover letter, and samples of your portfolio to Tracy Furr, Creative Director, at tfurr@stnj.org.


State Theatre New Jersey is an Equal Opportunity Employer. Equal employment opportunity includes, but is not limited to, employment, training, promotion, demotion, leaves of absence, and termination. All applications will be considered only on the basis of the applicant's knowledge, skills, and ability to perform the essential functions of the position, with or without reasonable accommodation. It is our established policy to provide equal employment opportunities to all qualified persons without regard to race, color, religion, sex, pregnancy, gender, sexual orientation, age, national origin, physical or mental disability, military or veteran status, genetic information, citizenship status, or any other protected classification, in accordance with applicable federal, state, and local laws.

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