There are no ticket exchanges unless you fall within one of the following categories listed below:
You can donate the value of your ticket(s) to State Theatre New Jersey as a tax-deductible contribution by 1pm the day prior to the performance date. Please note donated tickets only apply to State Theatre-presented event, rental and special events are excluded.
There is a $4 facility fee assessed to each individual ticket and a transaction fee is applied to all phone and online orders. The transaction fee for group orders is $12 per order. The transaction fee is waived for walk up orders at State Theatre New Jersey Guest Services (15 Livingston Avenue, New Brunswick, NJ). Season Ticket packages have a $4 per ticket facility fee and a transaction fee.
Based upon availability, ticket upgrades are permitted up until curtain and patron must pay any difference in the cost of the upgraded ticket price plus a $9 upgrade fee.
Once an order is placed, there are NO REFUNDS on tickets unless the event is cancelled. Refunds are only made to the original purchaser and are issued for the value of the tickets only. In the event of a cancellation, every effort will be made to notify the purchaser.
State Theatre New Jersey strongly cautions against guests buying tickets from ticket sources not officially sanctioned by us. Many guests that have purchased tickets from brokers or scalpers find themselves in possession of counterfeit tickets at inflated prices. This is especially true on sold out shows. A counterfeit ticket will not be accepted. We will not be able to offer any refunds or exchanges. We can only guarantee entry for tickets purchased from our official sources: STNJ.org or Ticketmaster.com. Tickets for State Theatre performances are also occasionally offered on these approved sites: Goldstar, Groupon, and TodayTix. Watch our video on how to make sure you are purchasing official State Theatre New Jersey tickets.
For the safety of our guests, bags may be searched upon entry. Sharp objects, weapons, and illegal contraband are not permitted into the venue. The items listed below, and any additional items that State Theatre New Jersey determines could potentially distract from the audience’s safety and enjoyment, are prohibited items which will not be allowed inside the venue. State Theatre reserves the right to eject or ban entry to patrons who have such prohibited items in their possession. Items include but are not limited to: cameras, audio / video recording devices, tripods / monopods, or selfie sticks; laser pointers; illegal drugs / substances; weapons; chemical weapons, including mace and pepper spray; noise making devices; signs / flags / banners; outside food or beverage, including alcohol; oversized bags or backpacks; pets (service animals exempt); or laptops / tablets.
Traffic and parking in New Brunswick can become congested prior to a performance. We suggest that you allow extra time to arrive relaxed and ready to enjoy your event. Those arriving after a performance has begun will be seated at the discretion of the State Theatre New Jersey staff and should expect that they will miss a portion of the show, based on their arrival time and artist policies.
No children under the age of 14 are permitted into the theater without a parent or guardian. Children under the age of 14 must be seated directly adjacent to parent or guardian and will not be seated without a parent or guardian. Please refer to each event page for the ages we strongly recommend as appropriate for each performance.
Please reference our Guest Code of Conduct regarding expected behavior of both children and adult guests.
For certain events geared towards very young children, free infant lap vouchers are available for children 11 months or younger (lap vouchers require that children must be sitting on the lap of a parent or guardian). When available, information regarding free infant lap vouchers will be posted on the webpage for that specific event, or please call Guest Services. If your child will have reached their first birthday by the date of the performance, they must have a paid ticket and must be seated next to a parent or guardian. No individual will be admitted into the audience chamber without either a ticket.
All audio / visual devices and photography, filming, recording, and taping is strictly prohibited. State Theatre New Jersey reserves the right to deny entry to, or to remove any guest from the premises that refuses to comply with this policy.
If a show is cancelled, refunds will be awarded. If the performance is re-scheduled, then the original tickets issued are valid for the new date. In the event that a show is cancelled, we will make every effort to inform all ticketed customers via phone and email as soon as we can. If a show is cancelled, a refund will be issued back to the original payment type used to make the ticket purchase. Cash payments will be refunded by State Theatre check to the buyer on record. If you purchased through Ticketmaster, you will be contacted by Ticketmaster and they will be processing your refund: Ticketmaster customers please call 800-745-3000. If you purchased tickets from Groupon, please call 888-664-4482. If you purchased tickets from Goldstar, please call 626-204-3960.
In the case of inclement weather, refunds will be awarded only if the show is cancelled. Every effort will be made to contact ticket buyers if a show is cancelled.
If discounts or promotions are offered, those discounts are not retroactive and cannot be combined (unless otherwise specified). Discounts and promotions have terms which may include expiration dates, limited availability, or additional fees and restrictions. Please read terms carefully before making your purchase.
Vouchers and coupons are valid for up to one year from the date issued and are only valid for select State Theatre New Jersey events (not all events apply).View a complete listing of events that are voucher and coupon eligible. To receive your tickets you must hand deliver or mail your voucher or coupons to State Theatre New Jersey Guest Services (15 Livingston Ave, New Brunswick, NJ 08901) with your performance request(s). When mailing or handing in your voucher, please be sure to include your contact information (address, phone, email, etc.). Vouchers and coupons do not serve as admission and must be redeemed for actual tickets. Tickets are subject to availability and section and location of seats is at the discretion of Guest Services (vouchers or coupons cannot be redeemed for select seating). Seats are not offered in all sections. Vouchers or coupons will not be honored if altered or reproduced in any way. They are not transferable and are not redeemable for cash. Vouchers or coupons cannot be combined with other discounts or offers. No upgrades in seating area are permitted. Vouchers and coupons are not valid for rental events. State Theatre New Jersey complimentary ticket vouchers and coupons have no monetary value. Vouchers will not be extended beyond the date for which they are valid. Tickets redeemed from a voucher are delivered via email or Will Call pick-up only.
Please note that coupon offers, such as those in the Entertainment Book as well as from other sources, listing State Theatre are not valid, have not been authorized by State Theatre New Jersey, and cannot be honored. We apologize for any inconvenience. Please contact the resource the coupon was purchased from directly with any questions.
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At State Theatre New Jersey