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COVID-19 SAFETY GUIDELINES

Updated January 5, 2022

Thank you for your patience and support and for helping ensure we can all gather safely to enjoy the transformative POWER OF LIVE PERFORMANCES.

Based on advice from the CDC and the state of New Jersey as well as best practices adopted by the performing arts industry, State Theatre has implemented the following guidelines to help prevent the spread of COVID-19 and protect the health of our guests, staff, artists, and crew. Failure to follow these guidelines will result in denial of entry or expulsion from the theater without a refund.

If you are feeling ill the day of an event or have been exposed to someone who has COVID-19, we kindly ask that you do not attend the performance. Call Guest Services to discuss your options at 732-246-7469.

PATRONS TWO YEARS OR OLDER are required to wear masks at all times inside the venue that may be lowered only while actively eating or drinking.
PATRONS UNDER 12 are not required to show proof of vaccine or present test results, however temperatures will be checked and must be 100.3 or below to be allowed entry into the venue.
PATRONS 12 AND OLDER must show one of the following options to be allowed entry into the theater:
- Proof of a full course of COVID-19 vaccination as defined by the CDC via one of the methods below:
  - A vaccination card (you may present proof on paper or a smartphone)
  - NJ’s Docket App
  - My Bindle App
- A negative COVID-19 PCR test taken within 72 hours of the performance date via one of the methods below:
  - Lab/Test result printout
  - My Bindle App
- A negative COVID-19 Antigen test taken within 6 hours of the performance time via one of the methods below:
  - Lab/Test result printout. (The test results must clearly show the date and time of the test. At-home rapid tests will not be accepted. )
  - My Bindle App

GET THROUGH THE LINE FASTER! Use one of these apps to share your vaccination status or test results and get to your seat faster:

NJ's Docket App — available for download to your mobile device on Apple App Store or Google Play Store
My Bindle App — available for download to your mobile device on Apple App Store or Google Play Store. More information about the My Bindle App can be found here.

All patrons 12 years or above must also present a photo ID (valid driver’s license, passport, or school ID) to match the name with the vaccination card or COVID-19 test. You may present proof of vaccination or a negative test on paper or a smartphone.

If you are unable to show proof of full vaccination or a negative test result when at the venue for entry to the event, you will be denied admission and we cannot issue you a refund, exchange, or credit for your unused ticket(s).

Guidelines are subject to change at any time, and some artists and shows may require more stringent measures. Please refer to your preshow email for the latest policies applicable to your show.

These policies will be re-evaluated in January 2022.

TICKET EXCHANGES, CREDITS, & REFUNDS

PURCHASE WITH CONFIDENCE! For sales during COVID-19 mitigation efforts, State Theatre is amending its ticketing policies:

If your performance has been affected due to COVID-19 mitigation efforts the original purchaser will HAVE THE FOLLOWING OPTIONS:
- For postponed or rescheduled performances: If a show is postponed please wait until a new date is announced. Your current tickets will be valid for the new date. If you are unable to make the new date, once announced, you can change your options within 30 days of notification of the date change.
- For cancelled performances: a credit for the total value of your tickets and fees will be applied to your State Theatre account for your use on future shows. You can change your options within 30 days of notification of the cancellation.
- Ticket holders can also choose from these other options within 30 days of notification of the performance change: 1) Donate your tickets. The total ticket value will count toward member benefits, and you can receive a tax deduction (ticket donations do not normally count towards membership but considering the circumstances we’ve decided to change our standard procedures for events affected by COVID-19). 2) Exchange your tickets for a State Theatre New Jersey gift certificate. 3) Receive a full refund for the value of the ticket and associated fees.
State Theatre presented performances are exchangeable for another performance or for credit on your State Theatre account that can be used towards a future performance. Account Credits expire June 30, 2022 but can be applied towards a performance after that expiration date. Credits can only be made to the original purchaser and are issued for the value of the tickets only. Please note: exchanges or on-account credits are not applicable for special promotions and sales or for an event once a patron has arrived at the theater for that event.

ticket fees

There is a $4 facility fee assessed to each individual ticket and a transaction fee is applied to all phone and online orders. The transaction fee for group orders is $12 per order. The transaction fee is waived for walk up orders at State Theatre New Jersey Guest Services (15 Livingston Avenue, New Brunswick, NJ). Season Ticket packages have a $4 per ticket facility fee and a transaction fee.

ticket upgrades

Based upon availability, ticket upgrades are permitted at the discretion of the presenter up until curtain and patron must pay any difference in the cost of the upgraded ticket price plus a $9 upgrade fee.

Tickets from unauthorized sources

State Theatre New Jersey strongly cautions against guests buying tickets from ticket sources not officially sanctioned by us. Many guests that have purchased tickets from brokers or scalpers find themselves in possession of counterfeit tickets at inflated prices. This is especially true on sold out shows. A counterfeit ticket will not be accepted. We will not be able to offer any refunds or exchanges. We can only guarantee entry for tickets purchased from our official source: STNJ.org. Tickets for State Theatre performances are also occasionally offered on these approved sites: Goldstar, Groupon, TDF, and TodayTix. Watch our video on how to make sure you are purchasing official State Theatre New Jersey tickets.

Security

Bag Checks

For the safety of our guests, bags may be searched upon entry and patrons may be asked to pass through magnetometers or hand held metal detectors. Sharp objects, weapons, and illegal contraband are not permitted into the venue. The items listed below, and any additional items that State Theatre New Jersey determines could potentially distract from the audience’s safety and enjoyment, are prohibited items which will not be allowed inside the venue. State Theatre reserves the right to eject or ban entry to patrons who have such prohibited items in their possession. Items include but are not limited to: cameras, audio / video recording devices, tripods / monopods, or selfie sticks; laser pointers; illegal drugs / substances; weapons; chemical weapons, including mace and pepper spray; noise making devices; signs / flags / banners; outside food or beverage, including alcohol; oversized bags or backpacks; pets (service animals exempt); or laptops / tablets.

seating policies

Late Seating

Traffic and parking in New Brunswick can become congested prior to a performance. We suggest that you allow extra time to arrive relaxed and ready to enjoy your event. Those arriving after a performance has begun will be seated at the discretion of the State Theatre New Jersey staff and should expect that they will miss a portion of the show, based on their arrival time and artist policies.

Child Seating Policy

No children under the age of 14 are permitted into the theater without a parent or guardian. Children under the age of 14 must be seated directly adjacent to parent or guardian and will not be seated without a parent or guardian. Please refer to each event page for the ages we strongly recommend as appropriate for each performance.

Please reference our Guest Code of Conduct regarding expected behavior of both children and adult guests.

Infant Voucher

Occasionally, for certain events geared towards very young children, free infant lap vouchers are available for children 11 months or younger (lap vouchers require that children must be sitting on the lap of a parent or guardian). When available, information regarding free infant lap vouchers will be posted on the webpage for that specific event, or please call Guest Services. If your child will have reached their first birthday by the date of the performance, they must have a paid ticket and must be seated next to a parent or guardian. No individual will be admitted into the audience chamber without either a ticket or infant voucher.

cameras and electronic devices

All audio / visual devices and photography, filming, recording, and taping is strictly prohibited. State Theatre New Jersey reserves the right to deny entry to, or to remove any guest from the premises that refuses to comply with this policy.

Venue REcording Consent

By entering facilities where State Theatre New Jersey is presenting programming, you consent to be photographed, filmed and/or otherwise recorded. Your entry constitutes consent on behalf of yourself and your minor children to such photography, filming, and/or recording and to any use in any and all media in perpetuity. You understand that all photography, filming, and/or recording will be done in reliance on this consent given by you entering these areas. If you do not agree to the foregoing, do not enter.

INCLEMENT WEATHER POLICY

In the case of inclement weather, refunds will be awarded only if the show is cancelled. Every effort will be made to contact the original ticket buyers if a show is cancelled.

If you purchased tickets from Groupon, please call 888-664-4482. If you purchased tickets from Goldstar, please call 626-204-3960.

discounts

If discounts or promotions are offered, those discounts are not retroactive and cannot be combined (unless otherwise specified). Discounts and promotions have terms which may include expiration dates, limited availability, or additional fees and restrictions. Please read terms carefully before making your purchase.

vouchers & coupons

Vouchers and coupons are valid for up to one year from the date issued and are only valid for select State Theatre New Jersey events (not all events apply).View a complete listing of events that are voucher and coupon eligible. To receive your tickets you must hand deliver or mail your voucher or coupons to State Theatre New Jersey Guest Services (15 Livingston Ave, New Brunswick, NJ 08901) with your performance request(s). When mailing or handing in your voucher, please be sure to include your contact information (address, phone, email, etc.). Vouchers and coupons do not serve as admission and must be redeemed for actual tickets. Tickets are subject to availability and section and location of seats is at the discretion of Guest Services (vouchers or coupons cannot be redeemed for select seating). Seats are not offered in all sections. Vouchers or coupons will not be honored if altered or reproduced in any way. They are not transferable and are not redeemable for cash. Vouchers or coupons cannot be combined with other discounts or offers. No upgrades in seating area are permitted. Vouchers and coupons are not valid for rental events. State Theatre New Jersey complimentary ticket vouchers and coupons have no monetary value. Vouchers will not be extended beyond the date for which they are valid. Tickets redeemed from a voucher are delivered via email or Will Call pick-up only.

Please note that coupon offers, such as those in the Entertainment Book as well as from other sources, listing State Theatre are not valid, have not been authorized by State Theatre New Jersey, and cannot be honored. We apologize for any inconvenience. Please contact the resource the coupon was purchased from directly with any questions.

Policies, programs, artists, dates, times, and prices are subject to change without notice. Additional fees may apply.